Automatically trigger a personalised email or SMS containing a feedback survey link (e.g., from Typeform or Google Forms) after a project is completed or a support ticket is closed.
Manually requesting client feedback is inconsistent, often forgotten, and makes it difficult to track responses, leading to missed opportunities for service improvement and testimonial collection.
Gathers consistent, timely customer insights, increases the volume of feedback and public reviews, helps identify service issues quickly, and improves overall customer satisfaction and loyalty.
From first call to implementation in days, not months.
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