Privacy Policy

‍1. Introduction

Welcome to flowmondo ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, store and protect your data when you interact with our website and services. 

2. Important Information and Who We Are

Purpose of This Privacy Policy

This privacy policy aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this site when you sign up for our newsletter, purchase a product or service, or take part in a survey.

Controller

flowmondo is the controller and responsible for your personal data. We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy.

Contact Details

Our full details are:

flowmondo 

5th Floor, 167-169 Great Portland Street

London

W1W 5PF

United Kingdom

Email address: hello@flowmondo.com 

3. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identify Data includes first name, last name, username or similar identifier.

Contact Data includes billing address, delivery address, email address and telephone numbers. 

‍Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. 

Usage Data includes information about how you use our website, products and services. 

Marketing and Communication Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. 

4. How We Collect Your Personal Data

We use different methods to collect data from and about you including through:

Direct interactions

You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise.

Automated technologies or interactions

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. We use:

• HubSpot Pixel
• Google Analytics
• Meta Pixel
• Google Ads Pixel
  

Third parties or publicly available sources

We may receive personal data about you from various third parties and public sources.

5. How We Use Your Personal Data

We will only use your data when legally permitted. Typical cases include: 

• Fulfilling contractual obligations
• Managing relationships and customer service 
• Sending marketing and promotional materials (where consented)
• Improving our website and services 
• Complying with legal or regulatory obligations 

6. Data Sharing

We may share your personal data with the parties set out below for the purposes set out in this privacy policy:

• Marketing and analytics platforms (e.g., HubSpot, Google, Meta)
• IT and system administration service providers 
• Legal, financial, and professional advisers 
• Government authorities (e.g., HMRC) when legally required

All third parties must respect the confidentiality of your personal data and comply with applicable data protection laws. 

7. International Transfers

Many of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data as recognised by the UK government. 
• Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK. Examples of this may be the use of Standard Contractual Clauses (SCC’s) or International Data Transfer Agreements (IDTA’s).
  

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

9. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner's Office, the UK supervisory authority for data protection issues (www.ico.org.uk).

11. Third-Party Links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

12. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information, please review our Cookies Policy.

13. Changes to the Privacy Policy

We keep our privacy policy under regular review. This version was last updated on the date stated at the top of this privacy policy. Historic versions can be obtained by contacting us.

14. How to Contact Us

To exercise all relevant rights, queries or complaints please in the first instance contact:

Date Protection Officer 

flowmondo

5th floor, 167-169 Great Portland Street

London, W1W 5FP, United Kingdom

Email: hello@flowmondo.com